All our software products include full estimating software support from our friendly, experienced in-house EES support team.
You can contact us by email or phone, whichever you prefer. Please note that if your message reaches us outside of office hours, we’ll get back to you as soon as possible with an answer to your question.
Our UK team is in the office Monday to Friday. Just give us a call if you need our help.
Office Hours:
Mon-Thu: 08:30 – 16:45
Fri: 08:30 – 16:00
If you prefer, contact us by email at any time, and we get back to you as soon as we’re able to.
During support calls, we might need access to your computer. Click the button below to download our remote support application.
From the very beginning of EES Data as a company back in the early 1980s, we had a clear mission when we set out to create our software: we wanted it to be as easy to use as possible for the average contractor. Of course, software in general has changed a lot since then. So has the industry, and how typical tradespeople use software in their day-to-day work.
Although our software has evolved significantly over the years, our goal of making it easy to use has not changed. In fact, that was been one of the driving forces behind our continued innovation and improvement. However, it’s not only the features of the software itself that make it simple.
Part of our strategy for making things as straightforward as we can for EES Data users is the fact that we offer unlimited take-off and estimating software support. We don’t want to impose any restrictions on how our users can contact us or how often. You can use whatever method you prefer to get in touch, and we’ll always do our best to help you with any issue.
Our EES support experts have over 35 years’ worth of knowledge, both of the industry and the software. We know from experience how to help our users with any question.
If you need any guidance using the software, we can log into your PC remotely over a secure connection. This lets us answer your questions while demonstrating live.
We release weekly trade price updates based on the latest data. We also regularly update the software itself to add new features and improve performance.
Thanks to our background in the contracting industry and experience of working with real users every day, we understand that tender deadlines and tight time constraints are a high priority.
We’re able to provide fast and reliable estimating software support because EES Data is the only provider with all of the following:
Our detailed database receives weekly updates directly from our support team to make your life easier.
Most of our users rarely need to contact us for estimating software support, because we work hard to keep everything running smoothly in the background so you can focus on the projects that matter to your business.
The best way to minimise the chances of coming across any issues or questions is to keep everything up to date. Our software updates and weekly trade price changes are delivered automatically to make it as easy as possible.
For example, in most cases all you’ll need to check is the bulletin which summarises all the changes in the latest price update. Before it ever reaches that point, we’ve already cross-checked the data for noticeable errors, flagged these up with manufacturers and ensured everything is correct to the best of our knowledge before sending out the update.
It’s also important to us that we provide all updates to database items and the software system itself at no extra charge to our users. We see this as an essential part of our EES support service so we never impose any additional charges for updates to the current version of your software.
